If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights apply to personal information that identifies, relates to, describes, or could reasonably be linked with you or your household. In accordance with California law, we make the following disclosures and commitments: Categories of Personal Information Collected: In the preceding 12 months, we have collected (from California consumers) the following categories of personal information, as defined by the CCPA:

1. Identifiers – e.g., name, email address, telephone number, IP address, and other similar identifiers.

2. Customer Records Information (Cal. Civ. Code §1798.80(e)) – e.g., contact and payment information that you provide to us (some of which may overlap with Identifiers).

3. Commercial Information – e.g., records of products or services purchased, obtained, or considered, or other purchasing or consuming histories (for instance, if you requested service quotes or purchased translation services).

4. Internet or Other Electronic Network Activity – e.g., browsing history, search history, information on your interaction with our Website, application, or advertisement (this includes analytics and cookie data as described above).

5. Geolocation Data – e.g., general location derived from IP address (which gives approximate geographic area).

6. Professional or Employment-Related Information – e.g., if you are a business client, we might collect your job title, company name, or other business contact information. (We do not collect sensitive employment info like evaluations or HR data — only basic business contact data as needed for services.)

7. Inferences – e.g., profiles or preferences inferred from your usage of our Website (such as interests or characteristics for marketing).

We do not intentionally collect categories of sensitive personal information such as government-issued identifiers (Social Security numbers, driver’s license numbers), precise geolocation, biometric data, or information about health or sexual orientation through our Website. Any sensitive personal data that might be contained incidentally in documents you submit for translation or in free-text fields is not used by us for profiling or targeted marketing. We use sensitive data only to provide the requested service and to comply with law, and we do not use or disclose sensitive personal information beyond what is necessary to perform the services or as otherwise permitted by California law.

Categories of Sources: We collect the above personal information from the following sources: (a) Directly from you, the user (e.g., information you enter on our Website forms, or provide by email, phone, or other direct communication); (b) Automatically from your devices (through cookies, server logs, and similar technologies when you interact with our Website); and (c) From service providers or partners that facilitate our services (for example, if you make a payment, we might receive confirmation information from our payment processor). We do not buy consumer data from data brokers or third parties for our own marketing. All information is either directly provided by you or collected through your interaction with our site and services.

Business or Commercial Purposes for Collection: We collect and use personal information for the business and commercial purposes described in the How We Use Your Information section of this Policy. Generally, these purposes include providing and improving our services, communicating with you, marketing, personalization, security, and legal compliance. More specifically, within the context of the CCPA we collect and use personal information for the following purposes (which align with the examples in the CCPA’s definition of business purposes):

• Performing services on behalf of the business, such as customer service, processing orders and payments, and analytics.

• Auditing related to a current interaction (e.g., counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, etc.).

• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible.

• Debugging to identify and repair errors that impair existing intended functionality.

• Short-term, transient use, including contextual advertisement customization (no profile is built that persists).

• Providing advertising and marketing services, aside from any activities that would be deemed a “sale” or “sharing” without appropriate consent.

• Internal research for technological development and demonstration.

• Activities to verify or maintain the quality or safety of a service or device that is owned or controlled by us and to improve, upgrade, or enhance the service or device.

Where we collect sensitive personal information (as noted, we generally do so only if you provide it directly), we use or disclose sensitive personal information only for the limited purposes permitted under CCPA/CPRA (such as providing the requested services, detecting security incidents/fraud, or other exempt purposes). We do not use sensitive personal information to infer characteristics about consumers.

Disclosure of Personal Information: In the past 12 months, we have disclosed the following categories of personal information for our business or commercial purposes to the following categories of third parties:

• Identifiers, Customer Records, Commercial Info – disclosed to our service providers and contractors (e.g., payment processors, IT hosting providers, email service providers, business partners involved in fulfilling services) in order to carry out our services to you. Also, if you engaged in a joint promotion or referral involving a partner (as described earlier), identifiers (like your name and contact info) may be disclosed to that specific third-party partner with your consent.

• Internet/Electronic Activity & Geolocation – disclosed to analytics providers (like Google Analytics) and advertising partners to enable the functions of those services on our Website. This helps us understand site usage and deliver relevant ads. We also may disclose such data to IT service providers who operate our Website.

• Professional Information – if you are representing a company or organization and engage our services, we might disclose your contact information to our affiliates or subcontractors involved in the service delivery (for example, assigning a project to a contract translator might involve sharing the business client’s contact info for clarification or communications).

• Inferences – we may use in-house analysis to derive preferences (not really disclosing to external parties except as part of aggregated insights to our marketing service providers).

We do not disclose personal information to unrelated third parties for their own direct marketing purposes without your consent. We also do not knowingly disclose personal information of individuals under 16 years of age for any commercial purposes.Sale of Personal Information / Sharing for Behavioral Advertising: Under CCPA/CPRA, a “sale” includes disclosing or making available personal information to a third party for monetary or other valuable consideration, and “sharing” includes disclosing personal information to a third party for cross-context behavioral advertising (targeted advertising) regardless of money changing hands. We want to be transparent about these activities:

• Sales: We do not sell personal information for money. We have not sold consumers’ personal information in the 12 months preceding the effective date of this Policy.

• Sharing: We do engage in online advertising practices that may be considered “sharing” under California law. Specifically, we allow third-party advertising networks (like Google and others) to collect identifiers (like cookies and device IDs) and internet activity information from our site users to show ads that are targeted to your interests. This is a common practice on the internet, but California law gives you the right to opt out of it. Other than such cookie-based data sharing for advertising, we do not share your personal information with unrelated third parties for their own use.

Your California Privacy Rights: If you are a California resident, you have the following rights under CCPA/CPRA:

• Right to Know: You have the right to request that we disclose to you (up to twice per 12-month period) the personal information we have collected about you and how we have handled that information. This includes the specific pieces of personal information we have about you, as well as additional details like the categories of personal information collected, categories of sources, purposes for collecting, categories of third parties we disclose it to, and if we sold or shared personal information, the categories of information and third parties involved. (Much of this information is provided in this Policy, but we will provide individualized info upon request.)

• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. Upon a verified request, we will delete (and instruct our service providers/contractors to delete) your personal information from our records, unless an exception applies (for example, if the information is needed to complete a transaction you requested, to detect security issues, to exercise free speech or legal rights, to comply with a legal obligation, etc.).

• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you. We will take into account the nature of the information and the purposes of processing when addressing your request, and may require documentation if needed to verify the correct information.

• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising. As noted, while we do not sell data for money, we do use third-party advertising cookies that could be considered a “sharing.” You can opt out of this by using the “Do Not Sell or Share My Personal Information” link on our website (if available) or by contacting us with your opt-out request. We will honor opt-out signals as required (including any Global Privacy Control (GPC) signals from your browser if detectable). Once processed, we will not sell or share your data unless you later opt in.

• Right to Limit Use of Sensitive Personal Information: This is a new right under CPRA for certain sensitive data. However, we do not use or disclose sensitive personal information for purposes that would trigger this right (we only use sensitive info for necessary services or as permitted by law). Therefore, this right is not applicable to our practices at this time. If that changes, we will update our Policy and provide a mechanism for you to limit such use.

• Right of Non-Discrimination: You have the right not to receive discriminatory treatment by us for the exercise of your CCPA rights. We will not deny goods or services, charge different prices, or provide a different level of quality because you exercised any rights. If we offer a financial incentive that requires sharing personal info (for example, a discount program in exchange for certain data), we will present terms and obtain opt-in consent, but you can revoke that consent at any time without penalty. We are committed to fairness and inclusion in compliance with California law​.

Exercising Your California Rights: To submit a request to exercise your Access, Deletion, or Correction rights described above, please reach out to us through one of the methods listed in Contact Us below – the most direct way is to email us at [email protected] with the subject line “CCPA Request” or “California Privacy Request.” In your request, please clearly state which right you seek to exercise and provide us with sufficient information to verify your identity. For example, we may ask you to provide identifying details (like the email address associated with your account or recent transaction info) to ensure that we are responding to the correct person. We will only use the information you provide in a request to verify your identity or authority to make the request and to log/track compliance with your request.

Once we receive your request, we will confirm receipt within 10 business days and provide information on how we will process it. We aim to respond to verifiable consumer requests within 30 days. If we need more time (up to a total of 45 days), we will inform you of the reason and extension in writing​. If we decline any part of your request due to an exemption, we will explain our reasoning. For deletion requests, we may present you with the choice to delete certain portions of data (if the law allows us to keep some). For correction requests, we will either comply or let you know if we cannot (and why).

You may designate an authorized agent to make a request on your behalf. If you do so, we will need proof that the agent is authorized (such as a written permission from you or a power of attorney) and we will still take steps to verify your identity directly (unless the agent has a power of attorney per California Probate Code).

For opt-out of sale/sharing requests, you (or your agent) may also use the automated mechanisms on our site if available (like a “Do Not Sell or Share” link or GPC signal). We treat user-enabled privacy controls, such as a GPC browser signal, as a valid opt-out request for that browser/device, to the extent required by law.

If you have any questions about your California privacy rights or how to exercise them, you can contact us as provided below. We are committed to honoring your rights and providing you with control over your personal information.